Privacy Policy

Coconut Country Living (CCL) respects your privacy and is committed to protecting it through our compliance with this stated Privacy Policy.

In this policy we describe the types of info we may collect from you or that you may provide when you use our website, store, or blog (the “Website”), or contests (including the Keto Golden Ticket Sweepstakes - KGTS), and our practices for collecting, using, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it, as you agree to this Privacy Policy by using any part of our Website. If you do not agree with our policies and practices, do not use the Website or participate in any contests or sweepstakes sponsored by CCL.

What personal info do we collect from the people that visit our blog, website, or app?

When ordering or registering on or through our site, as appropriate, you may be asked to enter your name, email address, shipping address, phone number or other details to help you with your experience, online order, communications or prize winnings.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, Use Live Chat, Open a Support Ticket, or enter information on our site.

We collect generic information about your usage and equipment automatically as you navigate through the Website, such as usage details, IP addresses, web browser preferences, and information collected through cookies and other third party tracking technologies.

How do we use your information?

We may use the information we collect from you when you register or enroll, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content, product offerings, and prizes you are most interested in.
  • To develop, provide, and improve the Website and its services to you.
  • To provide you with information, products, or services that you request from us.
  • To provide you with notices about your account and/or subscription, including expiration and renewal notices, and upcoming course materials.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to the Website or any products or services we offer or provide though it.
  • In any other way, we may describe when you provide that information.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning and prevention technology.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when you place an order, enter, submit, or access info to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and to capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart for CCL only.
  • Keep track of advertisements for CCL only.
  • Improve the user experience for CCL customers.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies according to your preference.

If users disable cookies in their browser:

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure:

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information from CCL activities, unless the winning of a particular prize calls for it.

Third-party links:

We do not include or offer third-party products or services on our website.

California Online Privacy Protection Act:

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or at a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page or by email.

How you can change your personal information:

  • By logging in to your customer account.
  • By chatting with us or by sending us a support ticket at support@coconutcountryliving.com.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

Yes, we allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices:

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you (Coconut Country Living website user) via email as soon as possible!

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence if requested.

Coconut Country Living GDPR Info

You may close your CCL account at any time.

You may request for us to remove all of your information and data associated, and we will delete it in its entirety. However, this must be done explicitly, as we won’t automatically delete your data just after you cancel your account.

You may opt-out of our marketing emails and product updates at any time by clicking “unsubscribe” or by sending an email to support@coconutcountryliving.com.

You may access and update your CCL customer account settings at any time, or send us an email at any time requesting we update any information taken in any other way.

SMS Privacy Policy

We value your privacy and the information you consent to share in relation to our SMS (texting by phone) marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us and our free books and info.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

8371 BIRCHSTONE CT
WEST CHESTER, OH 45069
United States
Support@CoconutCountryLiving.com
+1 (513) 939-9033